Operations Leader

Role Overview

• Lead day-to-day and strategic operations for the North America operations, maintenance and upgrades organization, ensuring alignment with business goals and customer commitments
• Drive operating cadence including business reviews, KPI tracking, forecasting, and performance management
• Develop and maintain dashboards, metrics, and reporting to provide clear visibility into operational performance, risks, and opportunities
• Partner with regional and functional leaders to improve execution, productivity, resource utilization, and customer satisfaction
• Identify and lead process improvement initiatives to simplify workflows, reduce cycle times, and improve delivery consistency
• Support demand planning, capacity planning, workforce planning, and prioritization across the organization
• Monitor and improve key operational metrics such as backlog, revenue conversion, on-time execution, margin, utilization, and responsiveness
• Lead cross-functional problem-solving for operational bottlenecks, escalation management, and performance gaps
• Partner with finance on forecasting, budget alignment, cost control, and operational productivity initiatives
• Establish standard work, governance mechanisms, and operating procedures to improve discipline and scalability
• Drive operational readiness for new programs, customer commitments, and business transformation initiatives
• Champion a culture of continuous improvement, accountability, and collaboration across the organization
• Ensure compliance with company policies, quality standards, and applicable regulatory or safety requirements

Requirements

• Bachelor's degree from an accredited university or college in Engineering, business, or related technical discipline (or a high school diploma / GED with at least 6 years of experience in Field Services & Maintenance)
• 10 years of service, operations or technical leadership experience
• Master's degree preferred
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Demonstrated commitment to lean and continuous improvement
• Ability to document, plan, market, and execute programs
• Established project management skills
• High level of autonomy and good judgment

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off