Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to returned and/or damaged product
Evaluation of motor carrier needs, and customer service in accordance with agreed quality and production standards of the client
Assist with audits and ensure returns processes align with RLX and client-specific requirements
Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and hold their team to the same standards
Supervise and perform the check in process for reschedules that are brought back by motor carriers
Process and monitor returns through the client portal at participating locations
Identify and escalate product or process discrepancies, including damaged or misrouted returns
Ensure proper documentation and system entry for all returns transactions to support inventory accuracy and client reporting
Support process improvement initiatives to streamline reverse logistics operations and reduce return rates
Move inventory safely using material handling equipment (as needed)
Serve as a main point of contact for escalations from the client
Schedule orders and notify the customer of their time windows for next day delivery
Perform other duties as assigned (may vary based on client requirements)

Operations Supervisor, Returns

Key skills