Develops the overall customer relationship via all methods of communication, phone, email, and in person.
Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
Researches and determines growth opportunities within the branch’s house accounts.
Investigates, actions and establishes new customer leads and opportunities.
Examines customer requests to provide best service options and pricing available.
Proactively handles customer shipment requests.
Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
Provides direction and sets pricing guidelines for Carrier Sales team.
Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.

High School Diploma or equivalent (GED) required.
College degree in Business Administration, Logistics or Supply Chain Management preferred
3 years’ experience in logistics, transportation brokerage, or related field required, 5+ years preferred.
Experience with transportation management systems.
Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
Solid analytical experience in Excel required.
Strong organizational skills
Ability to thrive under deadlines and work in a team environment, while also delivering independent results.
Strong mathematical skills for pricing, negotiating and project development.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

Operational Account Manager, Freight Operations

Key skills