Key skills
CommunicationProblem Solving
About this role
Role Overview
- Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management.
- Act as trusted partner to existing customers.
- Build promoters and achieve targeted retention rate.
- Manage and drive development of accounts according to strategic account plan (i.e., value expansion and economic profitability).
- Coordinate order, delivery, and billing.
- Perform assay integrations.
- Monitor and maintain customer satisfaction through direct contact.
- Critical contribution to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns.
Requirements
- Bachelor’s degree or equivalent relevant experience required.
- Minimum of five (5) years relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products.
- Experience providing technical product application and/or hardware support.
- Experience interfacing with customers.
- Strong people management and communication skills.
- Trouble shooting/problem solving skills.
- Computer skills (MS Office).
- Ability to travel up to 70-75% in assigned territory and other domestic business locations.
- Valid Driver’s License.
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit
- an affordable and convenient path to getting a bachelor’s degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.