Key skills
LeadershipMentoringCommunicationPresentation SkillsCustomer SuccessSales
About this role
Role Overview
- Be the trusted business partner for complex and/or enterprise-type opportunities to help address customer business goals and requirements.
- Be a trusted, deep subject matter expert on Remote's offerings and the industry and trends of the globally distributed workforce. Identify opportunities for, and regularly create thought leadership collateral.
- Identify and drive strategic initiatives to further develop and enhance the Customer Success capabilities, resources and impact on revenue, in particular focused on value-based, consultative sales.
- Build and deepen cross-functional relationships across Remote, particularly with Product, Sales, Marketing and Solutions Consultant teams to improve alignment and impact.
- Share learning and drive development and enablement opportunities within the Customer Success team.
- Take an active role in coaching and mentoring for junior members of the Customer Success team.
Requirements
- Proven track record as a Senior/Enterprise CSM.
- Experience managing complex large clients (50+ employees) autonomously.
- This role requires strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
- Ability to understand the business requirements and technical problems and help them with best practices and the right next action. Functional knowledge of Remote service and our platforms.
- Proven track record of building relationships with senior customer executives in enterprise or strategic accounts. Experience in managing different levels of leadership team engagement a regular basis required.
- Identify new opportunities: up-sell, cross-sell, additional training.
- Effective communicator both externally (with clients) and internally, with Product, Sales, Operational & Support Teams.
- Experience mentoring new team members.
- Fluent written and spoken English, and well structured communication skills in speaking & writing.
- It's not required to have experience working remotely, but considered a plus.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces