Customer Success Manager – DACH

Role Overview

• Manage a high-value portfolio of Enterprise and Large B2B customers across the DACH region, ensuring high adoption rates and long-term loyalty.
• Proactively build and manage a robust expansion pipeline and identify upsell and cross-sell potential.
• Move beyond support to become a trusted partner using consultative selling to unearth customer pain points.
• Leverage health scores and usage analytics to predict churn risks and identify "green shoots" for expansion before the renewal cycle begins.
• Act as the strategic link between our customers and our Product team, ensuring the DACH market's requirements are reflected in our future roadmap.

Requirements

• Extensive B2B SaaS experience in Customer Success, Account Management, or Sales
• Demonstrated success in achieving revenue-based targets through the creation of an expansion pipeline.
• Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains
• and ultimately use these findings to drive business growth, while keeping customer goals front and centre.
• Analytical mindset with a strong sense of accountability, ownership, and commercial acumen.
• Excellent time-management skills for handling multiple customers and calls with precision.
• Fast learner who adapts quickly to new software tools and sales processes.
• Experience with the SPICED selling approach is a plus.
• Fluent in German and English (min. C1)
• Background in Fleet or Mobility Management an advantage

Benefits

• Vacation: 30 days
• Urban Sports Club membership, Hrmony subscription, JobRad, or a subsidy for a BVG ticket.
• 1 mental health day per year and access to the Nilo.health platform.
• Clear career paths and an annual learning budget of 1,5K, among other opportunities.
• Home Office? No problem! We have a beautiful office in the heart of Berlin where we meet twice a week.
• Up to 12 weeks of remote work from any country or continent you want!
• We want to hire you for your expertise and knowledge, and we’ll give you the space to do your best work.
• Sustainable Growth: We are profitable, generate more than €90M in ARR, and continue to grow, in a highly sustainable way, backed by a leading private-equity firm focused on technology and software.
• You’ll join a highly collaborative and high-performing team where you can contribute ideas, challenge others, and be challenged yourself.