Analyst 4, Telesales Strategy

Role Overview

• Execute and manage enterprise direct response outbound contact list via ACC, ensuring on-time delivery, accuracy, and optimization across customer segments, platforms, and channels
• Lead execution of recurring prospect and customer campaigns
• Support and execute monthly Business‑as‑Usual (BAU) prospect and customer campaigns
• Drive operational efficiencies within outbound platforms and through streamlined variable data alignment
• Support rebuild and optimization of OTM workflows leveraging Profile 2.0 data to ensure accurate targeting and operational scalability
• Enable holistic alignment of workflow journeys, contributing to a unified and consistent customer experience across campaigns
• Collaborate with Campaign Management to develop and maintain campaign tracking templates for delivery counts and execution monitoring
• Own maintenance of the outbound contact plans, ensuring target criteria are current, accurate, and clearly documented
• Update, align, and validate standard exclusions to ensure consistency, compliance, and targeting accuracy
• Serve as a strong advocate for enterprise data needs, holding stakeholders accountable for the development, quality, and evolution of data across key platforms
• Ensure adherence to data privacy, governance, and compliance policies across all inbound and outbound data transfers
• Identify, document, and escalate data issues within ACC that may impact campaign execution or performance
• Integrate analytic performance views into the campaign planning process to enable proactive, data‑driven decision making
• Build and strengthen relationships with EBI, HQ, and Division cross‑functional partners to ensure alignment on strategic priorities.

Requirements

• 5+ years of experience in campaign operations, outbound marketing execution, telemarketing, or a related analytics or operations role
• Hands-on experience executing recurring, BAU, and one-off prospect and customer campaigns at scale
• Demonstrated experience supporting data-driven segmentation, profiling, and performance optimization initiatives
• Experience working with enterprise data privacy, governance, and compliance standards
• Proven ability to identify, escalate, and help resolve data or execution issues impacting campaign delivery
• Strong collaboration experience working with Campaign Management, Analytics, Data, Vendors, and Cross-Functional teams (e.g., EBI, HQ, Divisions)
• Ability to operate independently, manage multiple initiatives simultaneously, and influence outcomes without direct authority.

Benefits

• Best-in-class Benefits to eligible employees
• Health insurance
• Retirement plans
• Paid time off
• Flexible working arrangements
• Professional development opportunities
• Bonuses