Customer Experience Representative

Role Overview

• Responding to incoming calls, chats, and emails from Customers and Creators in a timely and professional manner.
• Provide assistance with billing inquiries, technical support, and website navigation.
• Effectively troubleshoot and resolve issues, escalating cases when necessary.
• Review creator applications to validate the information provided, and providing additional assistance or clarification when necessary.
• Preventing chargebacks and mitigating risk by thoroughly reviewing and analyzing transactions for potential fraudulent activity.
• Acting as a liaison between customers/creators and internal departments to facilitate effective communication and problem-solving, providing detailed and accurate information.
• Stay up-to-date with product knowledge and company policies to provide accurate information and support to our Customers and Creators.

Requirements

• You have a strong passion for helping people and delivering exceptional customer service.
• Proficiency with computers and web browsers, with the ability to multiple across multiple systems.
• Strong problem-solving skills and the ability to independently identify and resolve issues.
• Attention to detail when identifying and reporting bugs, providing accurate and comprehensive information.
• Fluent in written and spoken English.
• Conversational French, Spanish or German is an asset.

Benefits

• Fair bonus system;
• Paid vacation and sick leaves days;
• Leading company in its field on the market (worldwide);
• Learning and sport program;
• Full remote work from home;
• Cool & friendly team.