Senior Manager, Behavioral Health Network

Role Overview

• Own end-to-end performance of the Behavioral Health provider network, including access, utilization, engagement, retention, and operational sustainability across therapy and psychiatry disciplines
• Lead Behavioral Health network strategy, translating enterprise and clinical goals into actionable recruiting, onboarding, engagement, and capacity plans informed by access metrics, wait times, and utilization trends
• Oversee provider recruiting and engagement operations, ensuring timely pipeline movement, credentialing readiness, and provider activation in partnership with Sales/Acct Mgmt, Credentialing, Delegations, and Provider Services teams
• Lead capacity planning efforts using analytical models to proactively identify access risks, licensure gaps, and targeted expansion opportunities
• Develop and maintain dashboards, scorecards, and recurring executive reporting to monitor network health, SLAs, wait times, utilization, and provider engagement metrics
• Use quantitative and qualitative data to assess performance, evaluate initiatives, support ROI analysis, and recommend operational or financial course corrections
• Serve as the primary escalation point for complex provider, access, or network issues impacting quality, experience, or compliance
• Partner cross-functionally with Sales/Acct Mgmt, Clinical Leadership, Product, Compliance, Government Programs, Finance, and Analytics to ensure network operations align with regulatory requirements (e.g., NCQA, CMS, state standards) and contractual obligations
• Represent Behavioral Health Network Operations in executive forums, audits, Quarterly Business Reviews (QBRs), and enterprise initiatives
• Provide direct leadership to Behavioral Health network operations staff, including goal setting, coaching/development, performance management, workforce planning, and talent development
• Foster a culture of accountability, continuous improvement, collaboration, and data-driven decision-making

Requirements

• High school diploma or GED required, bachelor’s degree preferred
• 7+ years of progressive experience in healthcare operations, provider network management, or related leadership roles
• Demonstrated people-leadership experience in complex, matrixed environments
• Experience leading Behavioral Health, clinical, or virtual care provider networks strongly preferred
• Strong analytical skills with experience using data to inform operational decisions and performance improvement
• Proven ability to influence cross-functional stakeholders and drive outcomes without direct authority
• Excellent written and verbal communication skills, including experience presenting to senior and executive leadership
• Process improvement experience

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays