Partner with sales consultants for efficient implementation of new business and smooth transition into the client management team.
Develop strategic relationships with key partners and understand clients' strategic business goals.
Champion client needs while balancing business needs and developing solutions based on customers' strategic goals.
Monitor service delivery execution and identify opportunities for improvement.
Liaise with internal functions to drive financial results and achieve high customer satisfaction.
Meet persistency goals and finalize the renewal of client contracts.
Define the Renewal Strategy with the Client Management and Underwriting Teams.
Maintain records on SFDC for key accounts and manage clients in line with team procedures.
Coordinate with regional service partners to enhance client-facing propositions.
Leverage global client relationships to identify and facilitate growth opportunities.
Provide subject matter expertise on healthcare and social security regulations for Australia and other markets.

University degree preferred.
At least 2 years of experience in the insurance industry or strategic relationship management.
Strong analytical skills and attention to detail.
Excellent negotiation and interpersonal skills.
Team player with the ability to drive results through collaboration.

Client Manager

Key skills