Manage and grow a portfolio of strategic DACH accounts, focusing on proactive engagement, value realization, and long-term impact
Own and manage a portfolio of strategic B2B and enterprise customers in the DACH region as the primary point of contact
Act as a trusted advisor to senior stakeholders, guiding them toward stronger commercial decisions
Drive onboarding and ensure successful product adoption across teams and functions
Proactively engage customers to understand business goals, KPIs, and performance drivers
Challenge and guide customers to optimize pricing, revenue strategies, and operational efficiency
Translate product usage into measurable business outcomes
Conduct structured, insight-driven business reviews with senior stakeholders and executive teams
Build strong relationships across multiple stakeholders within enterprise organizations
Identify opportunities to increase adoption, retention, and revenue expansion
Ensure renewal readiness and full lifecycle ownership of strategic accounts
Collaborate with Sales on expansion opportunities and strategic account planning
Maintain accurate CRM data, portfolio insights, and customer health tracking
Contribute to strengthening our Customer Success function by collaborating with Product, Tech, and Marketing to provide structured customer insights and feedback

3–7+ years of experience in Customer Success, Account Management, or similar client-facing roles
Experience managing complex B2B customer relationships and strategic portfolios
Proven track record of driving customer adoption, retention, and revenue growth
Experience working with senior stakeholders and executive decision-makers
Strong ability to manage multiple strategic accounts in a structured and disciplined way
Excellent communication skills, with the confidence to challenge and guide stakeholders constructively
Analytical mindset with the ability to turn insights into actionable recommendations
Experience working with CRM and/or Customer Success platforms (e.g., HubSpot, Custify)
Fluent in German and English (both written and spoken)

A fast-growing international SaaS company with strong ambitions
A senior, high-impact role with ownership of strategic DACH accounts
A collaborative commercial setup across Sales, Customer Success, Marketing, and Product
A supportive and international team with a strong team spirit
A culture built on trust, ownership, and work-life balance
A customer-centric environment focused on long-term value creation
Clear development opportunities within Customer Success, cross departmental and leadership
Competitive compensation package including base salary and commission
Modern office in Aarhus with hybrid work flexibility
Occasional travel within the DACH region

Senior Customer Success Manager – DACH

Key skills