Customer Care Specialist

Role Overview

• Provide exceptional customer service via phone and email
• Manage data in the customer database accurately
• Collaborate as a team to meet productivity goals
• Facilitate the achievement of departmental core metrics
• Communicate updates on cases
• Log calls and cases throughout the workday
• Monitor Customer Care dashboards
• Contribute to the creation of Knowledge Articles to support other departmental needs

Requirements

• Apply your coursework or experience delighting customers
• Pride in achieving goals
• Motivated by the Girl Scout mission
• Confidence and proficiency using Microsoft Office products and ideally experience using a Customer Relationship Management system such as Salesforce or our customized system, Volunteer Systems
• Engaging communication style, verbal and written
• Ability to conduct business in English and Spanish is an asset
• Must withstand prolonged periods sitting at a desk, speaking on the phone and working on a computer

Benefits

• Training on Salesforce, best practices, ongoing coaching
• Mission moments to inspire mission-driven and member-centric actions and decisions
• A work environment that fosters and celebrates achievement, belonging and commitment
• Council provided tools of the trade Laptop and phone app.
• Competitive benefits package