Customer Care Specialist
Portland, Maine, United States of America
Full Time
1 hour ago
No Visa Sponsorship
About this role
Role Overview
- Provide smart friendly customer service to customers over the phone
- Assist customers with banking needs and maintain knowledge of bank products and procedures
- Navigate multiple computer systems and document outcomes during and after calls
- Collaborate with other departments to assist with customer needs and solve problems
- Offer advice to customers to deepen their relationships
Requirements
- Passionate about helping others and providing exceptional customer service
- Tech-savvy with excellent attention to detail
- Problem-solving skills with a positive attitude
- Ability to multi-task in a fast-paced environment
Benefits
- Robust medical, dental, and vision insurance packages
- Generous time off, including paid federal holidays and paid day off for your birthday
- 401(k) retirement savings plan
- Tuition reimbursement, professional development, and career growth opportunities
- Employee assistance program
- Comprehensive wellness program