Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams.
Be responsible for the analysis of business problems to determine if they are value driven to warrant continued analysis of a solution.
Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services to drive problem statements through solution analysis and management of a business roadmap.
Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI, as well as managing stakeholder expectations on SLAs and next steps.
Proactively communicate the business problems and trends you are hearing from your stakeholders to the wider Enterprise Engagement team to ensure any larger impact is understood quickly.
Monitor and report on key metrics resulting from the solutions provided to your stakeholders, ensuring continued alignment to OKRs, Security improvements, and overall business transformation.

You understand the difference between identifying a problem vs a solution, and always push to first understand the underlying issues.
You get excited to be the voice of your stakeholder and in doing so, you strive to understand the challenges they face.
You are comfortable communicating good and bad news to leaders and peers to avoid surprises.
You focus on the problems at hand and you stay calm when facing challenges.
Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts, including business impact assessments and portfolio level roadmaps.
Strong technically and can converse credibly with talented engineers.
You are flexible and able to adapt to changes and holistically consider the impact of the change.
You are a teammate with a high level of integrity and a desire to assist your team.
You’re resourceful
you might not have all the answers, but you know how to find them.
You have strong written and verbal communication skills in English (Advanced or Bilingual level).

Staff Engagement Manager

Key skills