Customer Service Representative

Role Overview

• Answering Billing Questions
• Service questions about service dates and service providers
• Responding to customers on online chat
• Job site service issues
• Transferring live calls to field managers
• Cancel services
• transfer live calls to field managers
• Handling outbound calls
• Providing terms of service calls
• Providing customers with repair timelines
• Contact customers regarding declined payments
• Aid in rescheduling services
• Support Field Managers as needed

Requirements

• Bachelor’s degree in marketing, Communications, Business Administration, or any related field.
• 1-3 years of Customer Service Experience, Client Service Representative, or any related role.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
• Proficiency in most Microsoft Office Applications, specifically Word, Excel, and Outlook.
• Customer orientation and ability to adapt/respond to diverse types of characters.
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred.
• Familiar with CRM systems and practices

Benefits

• Industry-leading salary packages
• Permanent work-from-home setup
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth