Underwriting Associate I/Customer Service Representative

Cover Whale is dedicated to improving road safety through innovative insurance products and data-driven driver coaching. The Underwriting Associate I will serve as the first point of contact for policyholders and agents, providing essential support for underwriting and customer service inquiries. The role emphasizes maintaining high-quality service standards while assisting customers with policy details and ensuring accurate communication.

Responsibilities:

• Assist customers with policy details, billing inquiries, endorsements, and general coverage questions
• Support policy renewals by providing clear explanations and guidance
• Maintain a high level of accuracy in all underwriting and policy-related communications
• Demonstrate a foundational understanding of underwriting, billing, DriveSmart, and cancellations/reinstatements
• Develop proficiency in Cover Whale’s knowledge base, binding, billing, cancellation, and reinstatement processes
• Ensure quality responses that deepen customer relationships and minimize the need for follow-up inquiries
• Work closely with the DriveSmart, Underwriting and Billing teams to ensure smooth handling of customers’ needs

Requirements:

• 1+ years of insurance experience, preferably in underwriting or policy servicing
• Strong customer service and phone communication skills, with experience handling complex insurance inquiries
• Proficiency in business applications like Zendesk, HubSpot, Slack, and Excel
• Strong problem-solving skills and ability to work in a fast-paced, team-oriented environment
• Spanish fluency is a bonus but not required