Administrative Manager

Role Overview

• Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
• Exercises discretion in the daily coordination of administrative staff.
• Provides input in business and strategic planning.
• Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
• Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
• Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner.
• Resolves complaints.
• Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
• May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Complies with Corporate Compliance and HIPAA requirements.
• Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
• Performs other duties and special projects as assigned.

Requirements

• Ability to interact with clinical and non-clinical personnel, patients, and caregivers in a professional and respectful manner.
• Relevant experience with business functions (HR, finance etc.).
• Knowledge of fiscal planning, budgeting and reporting.
• Understanding of relevant laws and regulations.
• Ability to lead the team in working collaboratively with a team approach.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Ability in critical thinking and problem-solving.
• Demonstrate excellent organizational, analytical, and time management skills.
• Associate’s degree or equivalent combination of education and experience.
• Bachelor’s degree preferred.
• Minimum two (2) years office management experience in a healthcare setting.
• Minimum three (3) years of experience with EMR/electronic health/medical record systems.
• Valid Driver's License with no restrictions.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5 %