Customer Service Coordinator – Card Account Servicing

Role Overview

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Requirements

• High School Diploma, GED, or equivalent certification
• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft office
• At least 3 years of Customer Service or Call Center experience (Preferred)
• At least 6 months of experience in the Financial Industry (Preferred)

Benefits

• Medical, Dental, Vision, Prescription coverage
• Day 1 Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan