First point of contact for e-learning requests of our external customers.
Responsible for processing and maintaining the e-learning requests as a Key User in our Learning Management System (LMS).
Stand as the first line of support, offering Level 1 troubleshooting assistance and working closely with Level 2 & 3 support to deliver efficient solutions.
Take charge of creating new user accounts in our Learning Management System and ensuring data accuracy.
Efficiently manage all related administrative tasks to ensure smooth operations.
Coordination with specialist departments, regional training organization teams, internal customers and/or service providers.
Consulting internal customers and regional training coordination teams on questions about our e-learning portfolio.
Alignment with service providers (price negotiations, process agreements, quality assurance, etc.).

A degree in (e.g. human resources, business administration, pedagogy) or completed a commercial apprenticeship plus relevant professional experience are desired.
Minimum experience of 1 year in the field of training/events or in further professional education and initial experience with an Learning Management System desired.
Strengths in the areas of: Organization and planning, structured work, and customer orientation.
Good judgement and negotiation skills, Engagement and „hands-on-mentality“.
Solution-oriented action, communication and conflict skills, ability to work in a team and reliability.
Very good MS 365 Office skills (Excel, Word, PowerPoint, Teams).
Very good English skills (written and spoken).
Any of the following languages German, Spanish, Portuguese, Turkish or Polish, would-be a plus.
Affinity for technical topics.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

Training Coordinator

Key skills