Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users
Interpret high-level solution designs and help translate them into delivery-ready plans and timelines
Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing
Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases
Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes)
Support prioritization across multiple initiatives by helping teams align on what matters most and why
Perform functional testing, identify defects, and support re-testing to ensure quality outcomes
Partner with team members to analyze issues, identify root causes, and prevent recurrence
Identify opportunities to improve system effectiveness and streamline agile delivery practices
Build and maintain a clear, organized repository of system and delivery documentation

Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery.
Strong analytical, conceptual, diagnostic, and problem-solving skills
Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non-technical stakeholders
Ability to balance business priorities with delivery complexity, risk, and implementation effort
Strong planning and organizational skills, including comfort supporting multiple initiatives in parallel
Experience working in an agile delivery environment
Demonstrated ability to learn new business processes, technologies, and tools
Post-secondary education or equivalent practical experience
Experience with tools such as JIRA and Confluence
Exposure to insurance, investment, or financial services platforms
Interest in mentoring, sharing knowledge, or helping improve team practices

health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program (includes holidays, vacation, personal, and sick days)
full range of statutory leaves of absence

Business Systems Analyst

Key skills