Senior ServiceNow Business Analyst/Tester

Role Overview

• Works with client representatives to lead sessions to identify, extract, and define functional and technical requirements and uses cases.
• Be able to product requisite process flows, workflows, and use cases.
• Identifies future state system requirements at various levels of abstraction and detail to document future state process flows.
• Produces Agile Stories documenting epics, themes, and specific functionality needs, including descriptions, technical requirements and acceptance criteria / Manages user story backlogs and prioritizes according to the customer’s needs.
• And be able to perform demonstration of specific ServiceNow and/or integration configurations to support the user story requirements verification and validation.
• Supports the Scrum Master on the sprint planning for each sprint release.
• Collaborate with solutions Architects to understand the implementation details and scope of the release capability.
• Develop test procedures, cases, and data supporting the user story to ensure it meets the acceptance criteria and does not break other areas of existing functionality.
• Executes test cases and procedures from the test environment and work with developers and architects to resolve test defects.
• Ensure bugs identified during the testing to include Government Acceptance Test are addressed timely.
• Participate in and support all agile ceremonies
• standups, planning, grooming, demonstration, etc.
• Create and maintain documentation related to testing, including test plans, test cases, and test scripts using ServiceNow test management.
• Be able to clearly articulate and demonstrate to the Product Owner on the requirements and technical configurations of the supporting capabilities and functionalities.
• Support the production issues and work with the O&M team to ensure production issues are resolved.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience as a Test Engineer in an Agile development environment
• Have or ability to obtain a Security+ or equivalent Certification
• ServiceNow CSA certification required
• Experience with ServiceNow / Rest API integration including requirements gathering, test development, and management
• Experience with user story development and management in an Agile environment
• Experience with ServiceNow test management, test execution, and test script procedure development. ATF experience is desired.
• Experience with client-facing roles and ability to build rapport and trust
• Strong written and verbal skills
• Strong analytical/critical thinking skills

Tech Stack

• ServiceNow

Benefits

• Extremely competitive salary
• 95% employer paid for employee medical, dental, & vision coverages
• 100% employer paid for employee life, STD & LTD disability coverages
• 401k with company match and profit sharing
• Flexible Spending Account (FSA) for dependent & health care
• 11 standard holidays & 3 weeks of annual leave