Responsible for leveraging customer engagement opportunities (leads) from inbound interactions to identify, develop, document, and appropriately route sales opportunities to product sales teams.
Collaborates with co-workers, National Sales Managers, and regional sales teams to maximize FTI products’ engagement with all customers.
Delivers exceptional customer service and drives sales growth through effective communication, product knowledge, and relationship-building skills.
Responds promptly and effectively to customer inquiries via phone and email, ensuring a positive and efficient conclusion.
Identifies and addresses customer issues and concerns, leading to resolution in a timely manner.
Maintains a thorough understanding of products and their applications to assist customers effectively and provide accurate information.
Efficiently processes orders, expedites requests, and other customer inquiries while keeping customer accounts updated ensuring accuracy and timeliness.
Proactively keeps customers informed about their order status and any potential delays.

Bachelor’s or Associate’s degree in relevant field preferred.
0-3 years of customer service-related experience.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain strong client relationships.
Self-motivated and able to work independently as well as collaboratively within a team.
Salesforce or similar CRM experience.
Willingness to travel as needed for tradeshows.

Industry-leading benefits as an investment in the lives of team members and their families.

Inside Sales Representative, Products

Key skills