Claims Litigation Manager – Auto

Role Overview

• managing moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations
• creating strategy for defense or settlement
• evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution
• delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
• managing serious injury or property damage, questionable damages, questionable liability and questionable coverage issues
• applying intermediate knowledge of claims litigation processes
• proactively managing litigation and acting as liaison with members, internal and external counsel
• clearly documenting litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
• representing USAA at mediations, case conferences, and/or trials
• reviewing, auditing, and approving legal fees and expenses
• partnering and/or directing law firm vendors to facilitate timely lawsuit resolution
• recognizing and solving routine and intermediate issues arising out of legal case management
• following practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identifying opportunities to improve processes
• interacting with membership, attorneys and management to advise on moderately complex litigation
• ensuring members receive high levels of service from themselves and law firm vendors
• ensuring risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
• 4 years work experience handling liability and first party claims or progressive experience in litigation
• 2 years customer contact experience
• Claims adjusters license in assigned state or ability to obtain license within 3 months
• Demonstrated negotiation and customer service skills
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management
• Knowledge of P&C policies state laws
• Knowledge of regulatory compliance related to claims and claims litigation
• Experience handling large losses auto, property or commercial
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education