Responsible for managing Service Delivery employees and Distributors in the Territory
Ensure overall Distributor and/or Customer satisfaction with Accuray products and services
Deploy the Service Delivery strategy in the Territory to sustain growth and target excellence
Establish strong relationships with Distributors
Provide leadership for the growth, development, and mentoring of the Field Service organization
Manage Field Service’s schedules and work priorities to ensure timely response to Customer requirements

Bachelor’s degree in engineering or physics
Minimum 5 years of management/leadership experience within the high technology service industry or 3+ years of experience managing Accuray Operations teams
Strong leadership/managerial skills
Must have excellent oral and written communication skills and be able to develop positive business relationships
Fluent reading, writing and speaking in local language(s) and English
Must be comfortable with extensive travel (up to 60% travel time)

Territory Service Manager – EIMEA

Key skills