Manage complex litigation arising out of the auto contracts in compliance with state laws and regulations
Create strategy for defense or settlement
Evaluate, negotiate, and collaborate with defense counsel to secure appropriate resolution
Focus will be in the East Coast
Accountable for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy
Manage complex litigation, to include BI or Property cases involving serious bodily injury or property damage
Review, audit, and approve legal fees and expenses
Represent USAA at mediations, case conferences, and/or trials
Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree)
6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
2 years customer contact experience
Claims adjusters license in assigned state or ability to obtain license within 3 months
Advanced knowledge of strong negotiation techniques and customer service skills
Excellent communication skills
Advanced knowledge of P&C policies and state laws
Advanced knowledge of regulatory compliance related to claims and claims litigation
Experience handling large losses auto, property or commercial
Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint

Senior Claims Litigation Manager – Auto

Key skills