The Manager, Sales Support is responsible for executing the operational elements of the sales process for key accounts
Providing sales representatives with internal support on process, content, and resources to drive customer revenue and profitability
Focuses on managing key accounts, improving cross-functional processes, ensuring operational accuracy, and collaborating with internal and external stakeholders to support the business growth
Act as a liaison between Sales Managers, Account Executives, and key client stakeholders for all wholesale accounts
Facilitate ongoing collaboration between internal teams (Sales, Accounting, Operations) and external stakeholders (clients, vendors)
Collaborate with the Sales Support Coordinator to ensure that the order book is being managed effectively
Analyze customer profitability by reviewing program sheets across multiple buying offices
Serve as the cross-functional liaison addressing challenges, resolving issues, and refining processes to improve operations
Build strong relationships with stakeholders to grow the business effectively
Manage specific projects related to accounts, processes, and technology implementations

Bachelor’s degree in business, Marketing, or a related field
Minimum of 4 years of experience in customer sales and service, preferably in a consumer product, retail, or dealer-based environment
2-3 years of experience managing customer accounts and leading direct reports
Marketing and Sales experience is highly desirable
Proven ability to manage and lead a team effectively, mentoring and developing team members
Strong track record of achieving results and earning the respect of customers and peers
Team-oriented and able to work collaboratively across functions
Experience managing customer accounts with a focus on profitability and operational excellence
Strong ability to analyze data and provide insights to drive decisions and improve business outcomes
Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external stakeholders
Strong independent problem-solving skills, able to resolve issues quickly and efficiently
Ability to take initiative, think strategically, and manage tactical projects effectively
Proficient in Microsoft Excel (advanced), with experience in data analysis, reporting, and customer-facing communications
Understanding MS NAV/MS Business Central is a plus
Strong presentation skills with the ability to deliver clear, concise, and compelling messages
Excellent organizational skills and strong attention to detail
Strong product knowledge and understanding of Exxel Outdoors and customer P&L’s is desirable.

Exxel Outdoors offers 3 Medical Plans
Dental
Vision
Life Insurance
Programs for additional life insurance for self, spouse and family
Critical illness
Short-term disability
Pet Insurance
An open work environment with telephone booths for privacy
An expansive employee breakroom with an awesome view of the Flatirons
60% off MRSP on all our company websites
Discount programs from many outdoor industry companies through Pro-Deals
$200 allowance to buy any company product plus discounts on any items purchased
Ability to bring dogs to work 2 days a week
Option for one work from home day, 4 10-hour days, or 9 9-hour days after 30 days
Minimum of 80 hours vacation
7 days sick leave for all Full-time employees, prorated for Part-time employees

Sales Support Manager

Key skills