Customer Success Manager – Contract

Role Overview

• Serve as a primary regional advisor to educators, administrators, and institutional stakeholders
• Lead tailored product demonstrations, debriefs, and training sessions for individuals and groups of customers
• Oversee the implementation of new B2B customers, including high-touch onboarding, system configuration, and usage reporting
• Develop and maintain deep knowledge of HBI’s active learning pedagogy and product suite
• Provide responsive support to customers, managing Zendesk and JIRA case resolution
• Escalate and document issues through established channels
• Support regional workshops – in person and virtually
• Collaborate with Sales and cross-functional teams

Requirements

• 5+ years of experience in customer success, customer onboarding, project management, or implementation roles
• Exceptional verbal and written communication skills
• Highly organized and self-directed
• Passion for delivering exceptional customer experiences
• Intellectual curiosity and a commitment to continuous learning
• Proficient with tools such as Salesforce, Zendesk, Microsoft Office, and virtual collaboration platforms like Webex or Zoom
• Familiarity with LMS platforms and integration standards (e.g., LTI 1.3)

Benefits

• HBP is an equal opportunity employer
• Exceptional customer experiences
• Continuous learning opportunities