Customer Success Manager, Enterprise

Role Overview

• Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the US region.
• Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
• Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
• Help customers achieve their desired outcomes, value realization, and high ROI.
• Grow customer's portfolio through zero churn and active cross and up-sales.
• Maintain higher than industry average NPS score.

Requirements

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in the US (Financial Services experience is required).
• Experience working with CRM, BPM, LC/NC solutions will be a preference.
• English language skills and executive level communication.
• Desire to learn and adapt fast according to a changing market environment.
• Customer-centric expert with a track record in delivering customer success.

Benefits

• Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning