Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
Understand customers’ business objectives, challenges, and industry-specific needs to drive success
Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
Advocate for customers internally, influencing product development based on industry trends and customer feedback
Contribute to the development of industry-specific playbooks, collateral, and case studies

10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
Professional fluency in German and English
Strong ability to build executive relationships and drive business value for Enterprise customers
A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
Persuasion and presentation skills, with the ability to communicate up and down an organisation
Ability to actively listen, understand customer pain points and take action
Thrives in a fast-paced, dynamic environment
Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries

Equity with high growth potential, and a competitive salary,
Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
Quarterly celebrations and team events
Table tennis, board games, gym sessions, book club, and pet-friendly offices.

Senior Customer Success Manager, German Speaking

Key skills