Guide customers through their Zero Trust journey as the central post-sales point of contact
Help customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives
Provide expert advice, build relationships, and ensure successful solution adoption for public sector partners.
Understand customer goals, challenges, and technical needs to align with Zscaler solutions and drive satisfaction
Build relationships with stakeholders, conduct reviews, and identify growth opportunities
Anticipate challenges, provide proactive recommendations, and mitigate risks
Maintain deep understanding of Zscaler products and contribute to internal and customer-facing Knowledge Base best practices
Collaborate with Sales, Support, and Product teams to deliver a seamless customer experience

5+ years of experience in customer-facing roles with a blend of technical expertise and account management
Demonstrated experience with product feature implementations and best-practice adoption
Experience with operating systems such as Linux, Unix, and Free BSD
Experience troubleshooting network issues and familiarity with tools such as Ping, Traceroute, and MTR
Knowledge of protocols including HTTP, SMTP, FTP, and DNS.

Technical Success Manager

Key skills