RCM Account Manager – Behavioral Health

Role Overview

• Serve as primary point of contact for Behavioral Health clients
• Build and maintain relationships with healthcare providers
• Conduct client meetings to review RCM performance and financial goals
• Provide education on RCM processes and industry trends
• Assist with onboarding new clients
• Monitor and analyze key performance indicators (KPIs) like DSO and Denial Rates
• Develop action plans to improve financial outcomes for clients
• Investigate and resolve client issues related to claims and payments
• Work cross-functionally with internal teams to drive improvements

Requirements

• 5+ years in revenue cycle management, medical billing or healthcare account management
• Bachelor's degree in healthcare administration, Business, or equivalent experience
• Familiarity with RCM software (e.g., CollaborateMD)
• Strong understanding of medical billing, coding (CPT, ICD-10), and reimbursement processes
• Excellent communication, problem-solving, and customer service skills
• Experience with financial reports, data analysis, and KPI tracking
• 3+ years’ experience in supervising staff

Benefits

• medical
• dental
• vision
• 401(k)
• paid time off