Area Sales and Operations Manager

Role Overview

• Provides leadership, coaching and development of employees (incl. contractors and outsourced services)
• Establishes a structured framework that empowers all direct reports to execute business initiatives, drive sales, achieve KPIs and strive for continuous learning.
• In partnership with the Training Team, drive ownership and accountability on CCOs’ and Clinicians’ hiring, onboarding and continuous upskilling.
• Manages sales targets in line with the sales forecast and business plan.
• Effectively implements sales strategy across the clinic region, leading through direct reports, focusing on driving business success, growth and clinical excellence.
• Drives adoption and understanding of sales funnel and ATRT operating model supported by trainers.
• Conducts proactive analysis to help identify key drivers of sales performance and key areas of opportunity / challenge in BI and related internal processes, engaging with trainers on focused upskilling to achieve commercial outcomes.
• Understands local market including client and market trends to identify and mitigate risks and maximize opportunity to drive ongoing business success within clinic region.
• Increases market share regionally by GP engagement and local/regional area marketing activities.
• Ensures Clinical and CCO staffing levels are maintained in line with client demand to maximise productivity and performance outcome.
• Ensures a superior client experience by maintaining Audika clinic presentation, uniform and customer service and clinical standards.
• Manage unresolved customer problems promptly, escalating upwards for resolution only when and where necessary.
• Supports the compliance to Audika business process and work instructions. Supports operational practices and processes to improve capacity and ensure the optimisation of revenue and resources.
• Manages staff concerns promptly and effectively, in line with company policy, solicit support from HR and/or manager where and when necessary.
• Manages the day-to-day operations effectively using reports, assessing results, and developing specific actions to exceed KPIs.
• Ensures compliance with all standards, regulations, company policy and Hearing services program obligations.

Requirements

• Tertiary qualification or undergraduate degree (science, business/commerce or economics)
• Audiology or Audiometry qualifications, highly desirable
• Leadership experience: Minimum 5 years of documented success in a retail or audiological leadership role.
• Outstanding leadership skills: Proven leadership experience with direct involvement for motivating and developing a team to deliver on key sales objectives.
• Deliver exceptional customer service: Experience driving a culture focused on delivering exceptional customer service.
• Lead geographically dispersed teams across designated Region: Experience leading a team dispersed across multiple locations to function together as a team.
• Strategic and Operational Responsibility: Proven track record following an existing operating model. Significant experience in sales planning, execution and management within a defined territory
• Financial acumen: Knowledge of business and financial concepts, including key retail performance metrics sufficient to extract and interpret information to inform business decisions, audiological knowledge.
• Commercially driven commercially minded and experience initiating and supporting company initiatives to drive commercial outcomes.
• Travel: Ability to work flexible hours and travel; Must have valid Australian drivers’ licence.

Benefits

• Competitive remuneration package + Super + sales incentives
• Travel allowance
• Mobile Novated leasing
• EAP
• Access to "My Rewards" program
• Professional development