Performance Manager, Customer Training

Role Overview

• Coach Safety Trainers (ST) how to optimize their productivity to include maximizing class sizes, obtaining lists, and scheduling classes in a way that minimizes downtime and achieving, or exceeding, their monthly revenue target.
• Ensure STs comply with SOPs and policies and procedures (e.g. invoicing customers on a timely basis, storing student documents, etc.)
• Monitor ST training schedules in the training platform (LMS) to ensure there is a minimum of a 3-month rolling schedule of sessions offered to customers.
• Audit ST paperwork to ensure forms are completed correctly, and they are stored in the LMS.
• Determine and monitor new markets that may need, and can support, a full-time trainer based on customer demand and future job starts.
• Lead the trainer recruitment and trainer onboarding processes.
• Ensure qualified candidates are hired and provide coaching sessions to quickly optimize the effectiveness of new trainers.
• Work with branch managers to actively recruit branch trainers and Customer Evaluators (CS).
• Coach and mentor branch contributors and provide on-going support to ensure engagement.
• Identify non-participating CEs and engage them in the program.
• If certified, conduct equipment operator certification and general safety training for customers to augment ST staffing as needed.
• Maintain current equipment operator and other related certifications.
• Support the development of the annual budget for the assigned coverage area.
• Monitor achievement to budget, determine the root cause of negative variations, and take corrective actions as needed.
• Seek opportunities to profitably grow the business to include partnering with local industry group chapters, ST coverage area expansion and optimization, upselling/cross-selling, etc.
• Work with the National Account and Strategic Account teams to sell training to large customers and include training in National Account agreements.
• Attend sales team meetings to promote the training product offering and discuss new products and other updates to our program.
• Train the sales teams how to sell safety training.

Requirements

• Bachelor’s degree or equivalent
• Demonstrated leadership and supervisory skills
• Understanding of a Profit and Loss Statement and its levers
• Broad knowledge of construction industry safety standards, practices, and regulations
• Dependable, organized, motivated, and self-starter
• Customer-service and solutions oriented
• Ability and willingness to travel; overnight travel may be required (20%-40%)
• Proficiency in MS Office products, such as Word, Excel, PowerPoint, and Outlook

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards
• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day