The Quality-Coordinator is responsible performing duties of a commercial claims coordinator to facilitate the resolution of claims for the commercial claims team.
Perform quality inspection duties as required for product not produced in Tarkett North America plants, including Tarkett Europe, and external supplied products.
Ensure effective coordination between the Company and its customers with a high level of service and support.
Maintain positive business relationships both internally and externally to promote company goals.
Serve as the point of contact for filing manufacturing claims, the analysis of those claims for accuracy, completeness and eligibility along with the resolution of claims to the customers’ satisfaction.
Responsible for the end-to-end claims processing, working to enter, advance and close claims within the established claims processing guidelines.
Work closely with the Sales team and with key Distributors to ensure all communications follow the direct sales or distribution channel.
Summarize information and respond to the customer with claim status after investigation.

3 to 6 years of related experience in the field of claims and customer support is required
University degree or college diploma is desirable, but not required
Working knowledge of computers and SAP system as well as CRM, Word, Excel, and PowerPoint.
Accurate data entry skills
Ability to work within a fast pace and sometimes stressful environment
Very good oral and written communication skills with a demonstrated ability to interact effectively with individuals at many levels in the organization and external business contacts.
Ability to project a positive image in dealing with difficult customer claims.
Must be detail-oriented with good organizational skills.
Ability to manage time effectively.
Ability to calculate basic figures in relation to the flooring industry.

Quality Claims Coordinator

Key skills