Customer Support Supervisor, Sales Support

Role Overview

• Leads a team responsible for administrative, technical, and setup support for Industrial and Environmental Solutions, Key Accounts, WMHS, or other internal partners.
• Serves as a working supervisor, performing complex and escalated transactional work while coaching team members, monitoring real‑time workflow, and ensuring timely and accurate service delivery.
• Develops internal partnerships, identifies process improvement opportunities, and ensures consistent application of policies, procedures, and system standards.
• Provide day‑to‑day supervision, coaching, and support for team members.
• Conduct regular check ins, one on ones, professional development, and performance discussions.
• Identify skill gaps and development needs; partner with management on action plans.
• Maintain and leverage Talent Management tools for facilitating check-in conversations and WM performance management routines.
• Monitor real time performance, service levels, and queue health; proactively respond to service delivery degradation or issues.
• Assist with onboarding and ongoing training of new and existing team members.
• Act as an interdepartmental liaison to resolve issues and strengthen partnerships.
• Partner cross functionally to improve data quality, handoffs, and system compliance.
• Conduct quality assurance reviews of the team’s work products and deliverables.
• Serve as a point of escalation for complex activities or tasks requiring deeper technical or process knowledge.
• Provide guidance and hands-on support for complex reporting needs, internal analysis and client facing deliverables; could include validating Power Query logic, maintaining query health, and combining and cleansing data across multiple systems (e.g., Fastlane, Elements, MAS, and SFDC reporting).
• Provide regular updates, insights, and reports on performance trends, risks, and workload.
• Lead the team through change by building buy in, setting clear priorities, and clearly communicating expectations to ensure smooth adoption and sustained performance.
• Performs special projects and other duties as assigned by the supervisor or Manager.

Requirements

• Bachelor's Degree (Accredited) in Science, Business Administration, Environmental or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• 3 years of related work experience (in addition to education requirement)

Tech Stack

• SFDC

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days