Manager, Consumer Lending Processing

Role Overview

• Plan, direct and manage the multi-function operations of the Consumer Lending Underwriting branch, which includes loan processing and Support, Consumer Lending loan officer teams to ensure accurate and efficient processing of consumer applications.
• Evaluate and adjust branch work quality, staff performance, systems, processes and procedures to meet goals.
• Serve as subject matter expert regarding branch functions, systems, policies and/or procedures.
• Manage daily activities of professional employees and/or supervisors.
• Support executive management in developing and executing strategic plans.
• May act as AVP in the incumbent's absence.

Requirements

• Expert knowledge of applicable federal and state laws, rules, and regulations
• Advanced knowledge of banking/financial industry trends, products and services
• Extensive progressively responsible experience leading and managing a multi-functional loan processing operation in a large financial institution, including operational and regulatory risks and controls
• Demonstrated experience leading or supporting operational improvement initiatives through automation, artificial intelligence (AI), or related technologies, with measurable impact on efficiency, accuracy, or cost reduction.
• Advanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modeling
• Extensive experience in supervising and leading employees
• Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill building effective relationships through rapport, trust, diplomacy and tact
• Expert organizational, planning and time management skills
• Expert skill identifying and analyzing business requirements and recommending solutions
• Expert skill exercising initiative and using good judgment to make sound decisions
• Expert skill in producing desired results and achieving goals and objectives
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert skill developing and implementing programs in a leadership role
• Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert verbal and written communication skills
• Advanced database, word processing, spreadsheet, and presentation software skills
• Bachelor's degree in Finance, Business Administration, or related field, or an equivalent combination of education, training, and experience

Benefits

• Competitive pay
• Generous benefits and perks
• Opportunities for professional development