Client Manager

Role Overview

• Organising and attending a number of client meetings; creating and contributing to presentations, ensuring meeting notes are distributed in a timely manner
• Being a key point of contact within the agency for clients across a number of projects whilst converting strong and influential relationships into meaningful partnerships
• Managing client expectations through on-going dialogue and honest discussions
• Being responsive to client needs and requests, whilst balancing great service with the needs of the agency
• Being flexible and adaptable to circumstances, proposing solutions with ease
• Beginning to negotiate simple fee and timing discussions with the support of senior team members
• Writing and/or overseeing the timely distribution of agendas, contact reports, status reports, timelines and other client facing documentation
• Confidently presenting and discussing briefs, feedback, proposals and financials with the client team
• Confidently talking about the industry, current category and market trends to provide ideas and inspiration to grow our client’s business
• Keeping your eyes and ears to the ground; continually seeking out new opportunities and relationships
• Reporting into your Senior Client Manager or Client Director on a day-to-day basis while working with and supporting the wider team as required
• Managing the delivery of design projects and workflow, ensuring work is completed to the highest standard whilst meeting client timelines and budgets
• Leading the day-to-day project deliverables from the initial briefing through the artwork process, recognising when to elevate any issues or challenges
• Developing and managing project timelines and detailed proposals, which are realistic and effectively meet our client’s needs
• Taking responsibility for ensuring Screendragon is up to date and accurate
• Assisting with the weekly management of billings, forecasting and client purchase orders
• Undertaking desktop research for brief content, audits, presentations and pitches
• Learning from Client Directors and Senior Client Directors to grow client relationships and broaden your understanding of the client service discipline

Requirements

• A keen and can-do attitude
• A fresh perspective and an entrepreneurial spirit
• Ability to forge strong relationships through excellent interpersonal skills
• Ability to proactively identify, leverage and spot opportunities with clients
• Exceptional attention to detail and communication skills, both written and verbal
• Well informed and reliable; able to foresee potential problems and propose solutions
• Ability to remain positive and calm under pressure in our fast-paced working environment
• Ability to successfully prioritise and manage multiple tasks and projects at any one time
• Demonstrate a clear understanding of the design industry, with a willingness to continue learning

Benefits

Competitive benefits package