Key skills
Risk ManagementCommunication
About this role
Role Overview
- Review end-to-end operational processes to identify risks, control gaps, and improvement opportunities
- Lead initiatives that reduce fraud, human error, and quality issues
- Support and coordinate responses during operational incidents and service disruptions
- Conduct root cause analysis and ensure corrective actions prevent recurrence
- Strengthen operational controls, standards, and governance frameworks
- Monitor recurring issues and track the effectiveness of remediation actions
- Support internal audits, partner reviews, and operational risk assessments
- Use data and insights to identify trends and drive continuous improvement
Requirements
- Degree in Business, Finance, Risk Management, or a related field
- Strong understanding of operational risk, controls, and resilience principles
- Experience in process improvement, operational analysis, or risk/compliance roles
- Ability to perform root cause analysis and drive corrective action
- Confidence working in incident or high-pressure operational environments
- Strong analytical skills with ability to interpret data and identify trends
- Excellent communication skills, including senior stakeholder reporting
- Ability to influence change across teams and functions without direct authority
- Commercial awareness with a focus on efficiency, quality, and reliability
- Professional qualification in risk, audit, or resilience (e.g. IRM, ICA, ISACA, CII) is desirable
- Lean, Six Sigma, or continuous improvement training is desirable
- Experience in business continuity, incident management, or operational resilience frameworks is desirable.
Benefits
- Equal opportunity employer
- Inclusive work environment
- Professional development opportunities