HR Manager – Recruiting Partner

Role Overview

• Serve as the trusted first point of contact for UK employees and managers on all people-related matters
• Build strong, credible relationships across our Solihull office by being a visible, approachable, and trusted presence
• Partner with managers globally to navigate UK employment law and manage employee matters effectively
• Lead employee relations cases (performance, conduct, absence, grievance) with sound judgment and confidence
• Drive the design and execution of key people programs and tailoring global frameworks for the UK or supporting global rollouts
• Support efforts to strengthen culture, rebuild trust, and improve overall employee experience
• Maintain accurate HRIS records and ensure compliance with UK and EU data regulations
• Own full-cycle recruiting across key functions (Engineering, Product Management, Sales, Marketing, and more), from intake through offer
• Partner closely with hiring managers to define hiring needs and execute effective, practical recruiting strategies
• Build and maintain strong talent pipelines using proactive and creative sourcing strategies
• Drive momentum and accountability across searches, ensuring alignment, speed, and quality outcomes
• Deliver a thoughtful, high-quality candidate experience that reflects SugarAI’s brand and values
• Maintain accurate data and reporting within the ATS (Lever)
• Act as a trusted advisor to managers—coaching, challenging, and improving both people and hiring outcomes
• Support global managers in understanding UK-specific practices and regulations
• Contribute to policy development, compliance tracking, and broader HR initiatives
• Act as a secondary HR business partner across Europe, providing coverage and continuity when needed

Requirements

• 4+ years of combined HR generalist and/or recruiting experience in a fast-paced environment
• Strong, practical knowledge of UK employment law
• Experience handling employee relations matters independently and confidently
• Proven ability to manage full-cycle recruiting with strong hiring manager partnership
• Ability to build trust and credibility quickly with employees and leaders
• Ability to manage multiple priorities with ownership, accountability, and urgency
• Strong stakeholder management and influencing skills
• Comfort operating as a solo HR presence in-country, with good judgment on when to escalate
• Experience operating in a distributed or global organization
• High level of professionalism and discretion with confidential information
• Strong organizational skills with attention to detail and a people-first mindset
• CIPD Level 5 or above (preferred)
• Experience in a high-growth or PE-backed SaaS environment (preferred)
• Experience supporting distributed or international teams (preferred)

Benefits

• UK Pension Scheme
• Private medical and dental insurance
• Health & Wellness Reimbursement Program
• Unpaid sabbatical leave
• Educational Resources
• Career & Personal Development Program
• Various discount programs (i.e. travel, virtual exercises classes, etc.)
• We are a merit-based company with many opportunities to learn, excel and grow your career!