Leave & People Operations Specialist

Role Overview

• Serve as both a primary executor of onboarding processes and a key owner of leave of absence administration.
• Ensure smooth transitions for employees entering the organization and provide critical support throughout leave events.
• Administer and manage the full lifecycle of leave of absence cases, ensuring compliance with federal, state, and local regulations.
• Serve as a primary point of contact for employees and managers regarding leave processes, policies, and expectations.
• Partner with third-party administrators, where applicable, to ensure a seamless leave experience.
• Maintain accurate records, documentation, and timely communications related to all leave cases.
• Provide administrative and case management support for complex or escalated leave situations.
• Process new hires in HRIS (Currently UKG) to ensure accurate and timely setup.
• Maintain I-9 compliance through E-Verify, including case management and reverifications.
• Audit new hire offer letters to ensure accuracy and compliance.
• Manage the background check process for the U.S. and Canada, including required communications.
• Troubleshoot onboarding system issues to ensure a smooth hiring experience.
• Triage and respond to employee inquiries through the People Team ticketing system (FreshDesk), escalating as needed.
• Provide timely, accurate, and empathetic support across HR topics, with a strong focus on leave and onboarding questions.
• Support unemployment claim processing and documentation.
• Assist with employee data requests, audits, and government reporting.
• Identify opportunities to improve onboarding and leave processes for efficiency and employee experience.
• Maintain and enhance knowledge base documentation and response templates.
• Support data validation efforts, including audits and compliance checks.
• Partner with cross-functional teams to improve HR systems and workflows.

Requirements

• 2–4 years of HR or People Operations experience.
• Hands-on experience with leave of absence administration and compliance required.
• Experience with onboarding, employee support, or HR operations preferred.
• Familiarity with unemployment processes and general HR administration.
• Experience with Workday preferred.
• Strong attention to detail and organizational skills.
• Ability to manage sensitive situations with professionalism and empathy.
• Strong communication skills with a customer-service mindset.
• Comfortable working in HR systems, ticketing tools, and LMS platforms.
• Ability to prioritize and manage a high volume of requests in a fast-paced environment.

Benefits

• A fun, inclusive, and people-first culture.
• Opportunities to grow your HR career and expand your skillset.
• A role with meaningful impact on employee experience, especially during critical life events.
• Hands-on experience across onboarding and leave administration.
• And of course… warm, delicious cookies. 🍪