Director of Professional Services

Role Overview

• Own and manage the regional P&L, ensuring all key financial measures and targets are met.
• Work in close partnership with the Sales organisation to track, forecast, and report on commercial performance across the region.
• Maintain accurate and timely forecasting of revenue, costs, and headcount to support business planning cycles.
• Use financial insights to identify opportunities to optimise costs and improve margin performance; manage budgets and billing in line with company standards.
• Define and communicate a clear regional implementation vision aligned with company strategy and global priorities.
• Set departmental strategy for the short to mid-term, translating broader business goals into actionable regional plans.
• Lead change management initiatives, driving adoption of new processes, tools, and ways of working across the region.
• Ensure standardised workflows, systems, and compliance practices are maintained across all regional operations.
• Resolve complex client escalations and implement root cause analysis to prevent recurrence; enable and support implementation partners.
• Lead, coach, and develop a high-performing team with clear performance management structures and accountability.
• Oversee performance reporting across delivery, financials, forecasting, people development, and strategic initiatives.
• Act as a strategic liaison with Sales, Finance, Product, and Operations to maintain alignment and drive shared outcomes.
• Champion customer centricity, ensuring regional decisions are grounded in customer needs and success outcomes.

Requirements

• Experience in a senior leadership role, ideally within a technology, SaaS, or professional services environment.
• Demonstrable P&L ownership experience and a track record of delivering commercial results within a regional or divisional remit.
• Proven experience working in close partnership with Sales organisations and influencing revenue outcomes.
• Strong managerial skills with experience leading and developing large, distributed teams across multiple locations.
• Degree-level education or equivalent experience; business, management, or technology discipline preferred.
• Experience with CRM and reporting tools (e.g. Salesforce, Gainsight); proficiency in data-driven decision making and financial modelling.

Benefits

• Generous Paid Time Off
• Extended Parental Leave
• Robust Health Coverage
• Accelerated Learning Paths
• Team Wellness Initiatives
• Company-wide Events
• Employee Resource Groups
• Recognition awards