Lead a large, talented team: Hire, mentor, and guide a large team of IT professionals, ensuring they have the tools and resources needed to succeed.
Enhance our IT infrastructure: Use your expertise in Microsoft Intune and the Azure platform to manage and optimize our technology stack, ensuring seamless operations.
Oversee Helpdesk operations: Take ownership of our IT Helpdesk, focusing on continuous improvement to enhance the user experience.
Drive innovation with AI: Identify and implement AI technologies to enhance day-to-day operations and improve productivity.
Serve as a strategic partner: Work closely with a wide array of business units, from marketing to engineering, to understand their unique technical needs and tailor support strategies that enable their success.
Manage resources effectively: Oversee scheduling and resource allocation for your team to meet the demands of various business units while maintaining budgetary requirements.
Manage our service platform: Leverage your experience with the ServiceNow platform to streamline service requests, incident management, and asset tracking.

A BA/BS in Computer Science or a closely related degree, or equivalent practical experience
A minimum of 8 years of relevant work experience in IT operations
Proven experience in managing and enhancing day-to-day operations through the implementation of AI technologies
Extensive knowledge of Microsoft Intune and the Azure platform
Demonstrable experience with IT Helpdesk operations, including a strong ability to understand and support technical needs across diverse user groups
A track record of successfully leading large teams and managing resources efficiently under budgetary constraints
Hands-on experience with the ServiceNow platform
5+ years of experience leading teams (preferred).

IT Operations Manager

Key skills