Works under supervision and provides comprehensive support for patient care activities
May meet, greet, and assist the public
Answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures
Check-in and register patients, check-out patients, and collect payments and issue receipts
Verify insurance coverage and respond appropriately to the requirements of third-party payers
Assist with coordinating hospital admissions and surgery scheduling
Perform all duties of the Access Coordinator I level and perform other duties to support patient care activities as needed

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners.
Call center experience (preferred)
Experience in registration, billing, or scheduling in a healthcare environment (preferred)
Knowledge of basic medical terminology (preferred)

Health: Medical, Dental and Vision plans available for qualifying staff and family
Holiday, Vacation and Sick Leave
Education discount for staff and dependents (undergraduate only)
Retirement: Up to 10% matched contribution from UAMS
Basic Life Insurance up to $50,000
Career Training and Educational Opportunities
Merchant Discounts
Concierge prescription delivery on the main campus when using UAMS pharmacy

Access Coordinator II – Ortho/OP Therapy

About this role