Provide exceptional support to partners via email and internal support systems with a professional and solutions-oriented approach.
Manage and resolve partner queries in a timely manner while meeting established quality and customer satisfaction metrics.
Investigate and troubleshoot technical and operational issues, escalating when required.
Collaborate with internal departments to resolve partner concerns and maintain a seamless customer experience.
Identify recurring issues, trends, or process improvement opportunities and share insights with the Team Leader and wider business.
Maintain accurate records and updates within CRM and support platforms.
Contribute to continuous improvement initiatives across Partner Support operations.

2–3 years of experience in a Customer Support, Partner Support, Customer Care, or similar role, ideally supporting the South America region.
Excellent written and verbal communication skills in both Spanish and English.
Good understanding of APIs and technical troubleshooting concepts.
Strong analytical and problem-solving skills with the ability to investigate issues independently.
Excellent attention to detail and strong organisational skills.
Comfortable working with Microsoft Office Suite and CRM/contact centre platforms.
Empathetic, customer-focused, and able to communicate effectively with both technical and non-technical stakeholders.
A collaborative team player with a positive attitude and willingness to learn.
Ability to prioritise workload and manage time effectively in a fast-paced environment.

Partner Support Agent – Spanish Speaker

Key skills