Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed
Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies
Design and facilitate leadership training on key employee relations topics
Utilize a consultative approach to provide objective coaching and counseling services to managers and employees
Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues
Identify opportunity areas and implement programs to drive a proactive employee relations climate
Facilitate involuntary exit process and conduct exit interviews
Actively contribute to the success of the AP team
Complete other duties as assigned

Ability to remain professional under pressure and exceptional conflict resolution skills
Ability to effectively work independently and identify when to engage additional resources or escalate as necessary
Ability to set priorities, manage multiple responsibilities, and deliver against deadlines
Excellent interpersonal skills and experience dealing with all levels within an organization
Excellent verbal, written, and presentation communication skills
Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues
Ability to conduct investigations and drive to positive resolution
Impeccable discretion when handling sensitive and confidential information
Experience in a high volume contact center environment
Comfortable working within ambiguity

Full medical, vision, and dental
15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
12 paid holidays, plus one floating holiday
Up to 14 weeks of parental leave
Monthly wellness subsidy
Work from home reimbursement
Flexible spending account
401(k) retirement savings plan
Employee stock purchase plan

Employee Advocate Partner

Key skills