Serve as the point of contact for field-based representatives and managers as well as internal and client stakeholders, providing performance updates and operational guidance
Support sales representatives with territory management, administrative processes, HR policies, and time/expense reporting
Design and manage team business plans, performance KPIs, development goals, and reporting in line with strategic objectives
Ensure financial oversight including invoicing, sales fee tracking, and expense analysis
Collaborate on recruitment, hiring, and onboarding of team members
Deliver performance management and coaching to drive team effectiveness
Coordinate training, meetings, and strategic planning sessions
Attend leadership meetings and contribute to continuous improvement initiatives
Ensure compliance with all industry regulations and company policies

Bachelor’s degree from an accredited college or university
Prior experience in pharmaceutical/healthcare sales management
5+ years of increasing responsibility in sales operations or people leadership
Previous hospital/institutional sales experience required
Strong understanding of hospital market dynamics and account-based sales strategies
Proven ability to lead teams and drive results across large territories

Competitive compensation
Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
Employee discounts & exclusive promotions
Recognition programs, contests, and company-wide awards
Exceptional, collaborative culture
Best Places to Work in BioPharma (2022, 2023, & 2025)
Certified Great Place to Work (2022, 2023, 2025)

Field Sales Operations Manager

Key skills