Customer Support Specialist – Voice, Financial Industry Experience

Role Overview

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot customer issues and provide effective solutions.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Assist customers with order processing, account management, and product/service information.
• Identify customer needs and provide recommendations for products or services.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Stay updated on company products, policies, and procedures.

Requirements

• Minimum 2.5 years of experience in a customer support or similar role.
• Excellent verbal and written communication skills.
• Ability to quickly assess customer needs and provide effective solutions.
• Experience with customer support software, CRM systems, and helpdesk tools.
• Strong organizational skills and ability to multitask.
• Passion for delivering excellent customer service.
• Comfortable working in a fast-paced and dynamic environment.
• Good to have not mandatory would be experience with accounting/finance.

Benefits

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.