IT Support Specialist 1st & 2nd Level
Germany
Full Time
1 day ago
No Sponsorship
Key skills
ClerkCommunication
About this role
Role Overview
- Provide technical support
- Resolve software and hardware issues
- Maintain systems to ensure smooth operation
- Assist users with technical problems
- Analyze and support customers' software issues
- Install and maintain software
- Identify and troubleshoot technical faults
- Log, manage and coordinate support requests
- Handle customers' technical inquiries
- Train users on our software products
- Design and conduct technical workshops, both on-site and virtually
- Provide support to our consulting team
- Coordinate our release deployments
- Responsible for operational processes
- Support software testing
Requirements
- Completed vocational training as an IT management clerk or as an IT specialist, ideally with experience in a fintech company, bank, or insurance provider
- Several years' experience in 1st and 2nd level support
- Highly self-motivated with an independent and structured working style
- Enjoys troubleshooting and finding new solutions
- Strong communication skills and team spirit
- Excellent knowledge of MS Office and other relevant software applications
- German language skills at least C1; good English skills are a plus
- Strong conceptual and analytical skills and a high solution orientation
Benefits
- Flexible working hours with a hybrid work model
- State-of-the-art technical equipment
- 30 days of vacation per year
- Company bike leasing
- DeutschlandTicket (public transport pass)
- Personalized training budget for your professional development
- Regular fun team events
- Annual company retreat in the Algarve, Portugal
- Annual team visit to the Wiesn (Oktoberfest)
- Fruit, beverages, coffee