Act as the main point of contact for reporting incidents and provide essential support for product-related issues.
Replicate reported issues before escalating, ensuring the Product team receives documented bugs rather than unverified queries.
Work alongside the supplier's 24/7 support team to ensure incidents are addressed promptly.
Bridge the gap between Customer Support and the Product team to clarify technical questions.

Previous experience in a similar role within the iGaming industry.
Eagerness to learn the technical side of our products and can remain organized under pressure.
Experience or strong interest in technical support and incident management.
The ability to learn troubleshooting steps and accurately replicate reported issues.
A basic understanding of products and technology, with a willingness to be taught greater technical skills.
Familiarity with Jira, ability to handle the intake of questions from Customer Support and translate them into tasks.

Product Support Specialist

Key skills