Assist the Associate Director, Systems Training with creating product programs and system curricula
Conduct trainings using adult learning principles to enhance agent competency and knowledge retention
Ensure high-quality delivery of training through various methods such as live and virtual facilitation
Execute pull-through opportunities and provide refresher trainings for curricula
Implement competency models, needs assessments, simulations, and certifications
Demonstrate subject matter and technical expertise in the assigned function
Maintain up-to-date trainings that emphasize compliance reporting requirements
Collaborate with many individuals across NPS and PSC leaders

Three (3) years of work experience in a healthcare or pharmaceutical training and development capacity
Experience working with systems, technology and business applications (Salesforce CRM, LMS systems, Microsoft suite, Outlook, Publisher, Project and Visio)
Experience working with contact centers and/or central support operations, including but not limited to hub/pharma functions, case management, benefit verification, etc.
Skilled in public speaking and facilitation of training classes for in person and remote teams
Strong interpersonal, communication, influencing and analytical skills
Ability to manage multiple projects and consistently meet deadlines.

Manager, Programs and System Training

Key skills